Last Update: October 21st, 2002  

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Frequent Questions
 Frequent Questions

Shopping Questions

Selling your phone

Unlocking your phone

Other questions

For all other questions, please email us.

Shopping Questions

Q: What components do you carry? Why is there not a list?
A: We have access to a wide selection of components. The list get continually updated. It's best for you to email your 'wanted' list to us and we'll check into it.

Q: How do the dual sim adapters work?
A: You can switch between sim cards by turning your phone on and off.

Q: I have more questions on unlocking...
A: Please look here for more questions on unlocking.

Selling your phone

Q: How do I sell my phone to you?
A: You need to contact us with the details of your phone. Providing you want to sell the phone we can then arrange a suitable way to ship it.

Q: How much will you pay me for my phone?
A: Please contact us for a quote stating as many details as you can about your phone.

Q: Which phones will you buy?
A: We will buy most Nokia phones. Please contact us if you have a phone to sell.

Q: Where do I send my phone to?
A: Please contact us for our mailing address.

Q: How will you pay me for my phone?
A: We will only issue the person who sends the phone with a British Cheque.

Q: How do I know you won't just keep my phone without paying for it?
A: Obviously this is a great concern. Please let us assure you we are not into stealing anyone's phone. We would not have gone to all the effort of producing this website to get closed down for stealing phones. All the details of where the office is located are on the 'Contact Us' page. The contact telephone number is a mobile number because we are on the move most of the time. If we are in possession of your phone without your permission, it would be classed as stealing. On these grounds you could contact the police to report the incident. It wouldn't take to many reports to get us shut down.

Q: What happens once you receive my phone, you examine it and you decide you don't want it?
A: If after inspection we decide that we do not want to buy the phone from you, we will return you phone to you. To avoid this, please give us as many details as you can before you send the phone to us. This way it will minimise the potential of this happening.

Q: What happens if I receive my phone back and it doesn't work?
A: Should we ever break anyone's phone we will replace it with another working model no questions asked. We would be upfront and tell you if this event ever occurred. If you receive your phone back and it doesn't work this is not our liability, as we would not send a non-working phone to you. Your phone may be insured against breakages etc. If you are concerned about this please do not send your phone, as we cannot be held responsible for damages that have occurred during transit.

Q: Can I personally bring my phone to your office?
A: Unfortunately, we can't offer this as a service. If you live locally and would like to sell us your phone, we can arrange a personal visit. Please contact us first to make arrangements.

Q: Are phones insured during carriage?
A: Only if you insure them. You can pay for us to insure them when we are sending any phones to you if this is a concern to you.

Q: Will you buy my phone if I live outside the United Kingdom?
A: Generally, no. Please contact us if you wish to sell your phone from abroad.

Unlocking your phone

Q: What is 'phone unlocking'?
A: Phone unlocking is when you remove the Service Provider lock to make the phone available to other networks. For more information please refer to the 'Unlock your phone' page.

Q: How do I unlock my phone?
A: There are several ways you can unlock your phone. All require some sort of software / hardware (unless you have been given the key-in unlock code by your Service Provider). For more information please refer to the 'Unlock your phone' page.

Q: Can you unlock my phone?
A: We can unlock most Nokia phones. If you are having difficulties unlocking your phone, please contact us with the details.

Q: How much do you charge for unlocking phones?
A: We charge £10 + £4 return insured carriage. £14 in total.

Q: Is my phone guaranteed?
A: Your phone is guaranteed by us when we unlock it. This means if we damage your phone beyond repair while it is in our possession we will replace it with a same working model. All phones are checked thoroughly with all UK networks once we have unlocked them. We are not responsible for any phones once we have posted them back to you.

Q: How can I pay for my phone to be unlocked?
A: We can accept British cheques, postal orders, cash, Paypal or Nochex. Credit Card access will follow shortly. Please make cheques payable to Veao Communications. Postal orders should be made payable to M.Clark

Q: Where do I send my phone to be unlocked?
A: Please contact us us for our address.

Q: Can I bring my phone to your office to unlock it?
A: Unfortunately we can't offer this as a service. If you live in the Fylde Coast, we can arrange a personal visit to unlock your phone. Please note in this instance the unlocking service will cost £20
Q: How do I know you won't just keep my phone?
A: Please click here.

Q: What happens if I receive my phone back and it doesn't work?
A: Please click here.

Q: Will you unlock my phone if I live outside the United Kingdom?
A: Sorry, No.

Q: Do you offer a discount for unlocking multiple phones?
A: Yes we do. If you send 5 or more phones you are eligible for a discount. Please contact us for more details.

Q: What happens if you can't unlock my phone?
A: After advising you accordingly, we will simply return your phone to you.

Other questions

Q: What is your address?
A: Our address is available to customers.

Q: Do you accept trade enquiries?
A: Yes, we do. Please refer here.

Q: What is your Return Policy?
A: Please refer to the return policy page.

Q: What credit cards do you accept?
A: Visa, Mastercard, Switch, Visa Delta, Solo, JCB & Eurocard.

Q: Is it safe to use my credit card online?
A: We use Worldpay to accept all our credit / debit card payments. Worldpay is a leading worldwide company who process credit card payments for businesses.