/ Exchange / Refund Policy
Unless otherwise stated, all goods carry a 3 month guarantee.
If we are satisfied that there is a genuine fault with the product
we will replace it. If we cannot offer you a replacement, we
can either credit you the amount or offer you a refund, it's
your choice. Please note we do not cover your postage costs.
We regret we cannot issue a replacement on any product which
is lost in the mail. To cover yourself, we would advise you
to send it by traceable mail in the event of loss or damage.
In the event of fault, please follow the instructions for
us to get an RMA number. State your product & problem.
will reply giving you details on where to send your product.
send your product together with your receipt.
test the product. If we find a defect we will offer you
the replacement, an exchange or a full refund.
If you wish to change your mind over a product we can offer
you an exchange. All goods must be received back in unmarked
original condition for us to be able to offer this as a service.
We must receive the original goods back before we can offer
an exchange. Providing everything meets our requirements we
will then credit you the amount against another product. Please
us details if you wish to make an exchange on a product.
Please note, a claim for an exchange must be made within 14
days after your order was processed. We regret we cannot process
any exchanges after this time.
Obviously we would prefer it if you could use the exchange facility.
If this is not an option, we can offer a refund. We must receive
the original goods back before we can offer a refund. Refunds
carry a £3 restocking fee on all goods. Unfortunately,
any additional postage (Recorded / Special Delivery) is not
refundable. Please email
us details if you want to claim a refund.
Please note, for all returns, exchanges and refunds it is
important you send a copy of your original receipt that was
emailed to you when you bought the product. We cannot
process your enquiry without it.
Additionally, Sim Cards are not covered by the exchange or refund